Google Play data deletion information

Delete your Piko account

Piko users can delete their account from inside the app or the web app. This page explains how to request deletion, what data is deleted, and what information may be retained for legal or billing reasons.

Open Piko Email support

Option 1: Delete it yourself

Sign in to your Piko account at pikoapp.cc or in the app.
Open Settings.
Select Delete account.
Confirm the action when prompted.

If your account has an active subscription, cancel the subscription first before deleting the account.

Option 2: Request deletion by email

If you cannot sign in, email [email protected] from the same email address used in your Piko account.

Include:

Your Piko account email address.
A short message requesting account deletion.
Any details that help us verify the request if you no longer have account access.

What data is deleted

Your authentication account and sign-in access.
Your profile information stored for Piko.
Your learning progress, cloud-synced settings, and account-linked app data associated with your user profile.

What may be retained

Billing, payment, or tax records that we must keep for legal, accounting, or fraud-prevention reasons.
Limited operational logs or backups for a short retention period required for security and recovery.
Aggregated or anonymized analytics that no longer identify you personally.

Deletion timing

After your deletion request is processed, access to your account ends immediately. Personal data is removed within up to 30 days, except where we must retain specific records by law or for legitimate billing and compliance purposes.

Resumen en español: Puedes eliminar tu cuenta desde la app o la web en Configuración → Eliminar cuenta. Si no puedes entrar, escríbenos a [email protected] desde el correo asociado a tu cuenta. Se elimina la cuenta, el acceso y los datos vinculados al perfil; ciertos registros de facturación o legales pueden conservarse por obligación normativa.